When using the mobile app to configure your network, you must be connected to your Nokia WiFi.
- If you have already setup a Nokia WiFi network and you see this message, your device may not be connected to a Nokia WiFi SSID.
Verify your Wi-Fi connection
2. Log into your existing account
- If you have not previously setup Nokia WiFi, tap Setup new network and refer to one of the "Setup your Nokia WiFi" sections
You also may see this screen in cases of DNS failure, in which case you may need to perform further troubleshooting via the Nokia WiFi online GUI or with a Portal support agent.