Help and Support

Support agents are available 16 hours a day, 7 days a week, from 9:00 AM to 2:00 AM SGT (Singapore Time).

Note: The time displayed in the Nokia WiFi Mobile App is based on your local time zone.

Tap the help icon mceclip0.png at the top right corner of the screen. The following support options may be available (depending on your internet provider):

  • Tap Nokia WiFi help center to view help articles related to the Nokia WiFi mobile app. 
  • Tap Email support to send an email to the support team at wifi.care@nokia.com
  • Tap Start a live chat to start a live chat with an agent from the support team.
  • Tap Share logs and select one of the following options:

    • Share logs: Select how you would like to share the logs. For example, text message, email, or any other available option.
    • Clear logs: Clear the Nokia WiFi Mobile App logs for your account.

Note: If you purchased your Nokia WiFi Beacons from your internet service provider, you can contact them directly for support.