Can all Beacons (Beacon 1 or Beacon 3) work together in a single Wi-Fi network? 
Yes

Are the Beacons compatible with any service provider? 
Yes. Nokia WiFi Beacons work with a broadband service from any internet service provider (ISP). All you need to do is connect Nokia WiFi to the broadband gateway or modem provided by your ISP.  

 Can the Beacons be used in a large home? 
Yes 

  • One Beacon 1 can cover about 1,500 sq.ft (140 m2). Two Beacon 1 units can cover up to 3,000 sq. ft (280 m2). Three Beacon 1 units can cover up to 4,500 sq.ft (420 m2). 
  • One Beacon 3 can cover about 2,000 sq.ft (185 m2). Two Beacon 3 units can cover up to 4,000 sq. Ft (370 m2). Three Beacon 3 units cover up to 6,000 sq.ft (555 m2). 
  • We recommend multiple Beacons for a multi-story home.  

Management

Can we rate limit or block certain users, e.gchildren gaming? 
We currently support ON/OFF access for each device as well as setting access schedules (e.g. no access after 9pm for children). 

How will upgrades/updates be provided 
Firmware upgrades are sent automatically through over-the-air programming.

Features

Do we support Power-over-Ethernet?
Not at this point.

How many devices can I connect to the Nokia WiFi network? 
You can currently connect up to 64 devices per network.  

 

 

Installation

Where can I find the user guide? 
Right here! We have replaced the user guide with this knowledge base  

Does the beacon replace the equipment provided by my service provider?  
You must have an internet connection, which is typically provided via a modem or gateway from your internet service provider. You need to use an Ethernet cable to connect the first Nokia WiFi Beacon (referred to as the root Beacon) to this modem or gateway for your WiFi network to have access to the internet.  

How long does it take to install a Nokia WiFi Beacon? 
Just a few minutes. You simply use the mobile app and follow the step-by-step instructions. If you accept all the default values (e.g. default SSID, default password), it takes only a few minutes to install each Beacon. 
 

Can I connect my second and third Beacons with an Ethernet cable?  
Yes. See here for more information: https://nokia-wifi.zendesk.com/hc/en-us/articles/360027379513-Ethernet-Backhaul  

Can I perform a factory reset? 
Yes. See here for more information: https://nokia-wifi.zendesk.com/hc/en-us/articles/360025911814-Factory-reset-a-Nokia-WiFi-device  

Help, I’ve locked my accountWhat should I do? 
The account will be locked for 15 minutes. Please try again after that time.   

Are there any wall or ceiling mount options for Nokia WiFi devices? 
Not yet.  

Are the beacons for indoor use only?
Yes, the Beacons are for indoor use only.

What is the maximum number of Nokia WiFi beacons that can be connected in one network? 
Currently up to 4 beacons can be connected. 

How do I connect an additional Beacon to the root Beacon (the one connected to the internet)? 
The Nokia WiFi Beacon has a hybrid backhaul, meaning that you can either use an Ethernet cable, or you can use a wireless backhaul (via WiFi). In either case, the beacon will analyze the network, and will determine whether to use Ethernet, the 5GHz Wi-Fi (less interference) or the 2.4 GHz Wi-Fi (longer reach) as backhaul. 

For more details on how to add additional Beacons, go herehttps://nokia-wifi.zendesk.com/hc/en-us/articles/360025860154-Add-a-Beacon-to-Extend-Your-Network-Coverage  
 

Do I need to do anything to ensure I have the latest firmware? 
No, we use automatic updates, so your firmware will always have the latest version. 
The firmware is set to update at 3am (local time) by default but this can be changed in the mobile app settings. 

To change the firmware update time, read this: https://nokia-wifi.zendesk.com/hc/en-us/articles/360026003353-Firmware-Updates   

How can I connect devices to the beacon?
There are 2 ways to connect devices:

  • Use the SSID and password, as printed on the sticker on the bottom of the root beacon (the one connected to the Internet)

Getting support

How can I get support? 

You can contact our support team by email or live chat. 

Chat: 
Go to the website (nokia.com/wifi) and click on the chat button (bottom right) or directly connect to Live Chat.  
 
Chat is also available in the mobile app. 

Email:  
wifi.care@nokia.com    

 

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