Password reset

Password Reset from Sign In Screen

To reset your password - click on "forgot your password" on the sign in screen of the mobile app. Instructions on how to reset it will be emailed to you.

Note: If the password is not able to be reset, the default credentials on the bottom of the root device can be used. 




Password Reset while logged into the Mobile App With the Default Username and Password

The password can also be reset while signed into the app via the change password screen.

You can sign into the app with the default credentials printed on the sticker on the bottom of the root device if you are connected to the Nokia WiFi network (in addition to the credentials set up during account creation).

1. Click "Settings" and go to "Account Details"
2. Click on the password option and then use "Forgot password"
3. A password reset link will be sent to your registered email address.
4. Click on that link then you can see a pop message on screen to change your password. 



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