In some cases there are issues with firmware upgrading with OTA (over-the-air) automatic updates.
These can be resolved with the help of a support agent and a manual upgrade. The support agent will work with you to provide you with the correct link to download the correct firmware version.
Download the firmware from the link provided by support to your laptop.
Connect Beacon to laptop
Connect the Beacon that needs the upgrade with a LAN port to your laptop with an Ethernet cable
- Log into the Web GUI by using the default user name and password on the sticker of the Beacon (admin). Connect with a browser by entering this url http://192.168.18.1
- Go to "Maintenance"
- Click "Firmware Upgrade"-- Upload File (the downloaded file from the black link) , then click upgrade.
After the upgrade has completed, try to add the Beacon with the Nokia WiFi mobile app.
More info on the Web GUI