Set up your 5G Gateway

Before you start, be sure that:

  • You are using supported hardware - see hardware compatibility
  • You have access to an existing wireless network through an internet-connected modem or router.
  • You have a Nokia WiFi supported device with its power cable and an Ethernet cable.
  • A smartphone running the Nokia WiFi app is connected to your existing wireless network.

Important: If you have an existing router or modem/router combo you will need to disconnect your existing router (or turn off the router function on your modem/router combo) to avoid issues with 'double-NAT'. 

Setting up your network

  1. Open the Nokia WiFi app on your phone.
    • Accept permission for “Nokia WiFi” to find and connect to devices on your local network.
    • Accept permission to receive notifications regarding alerts, sounds and icon badges.
  2. Tap Get Started.
    • If the network is already setup (without using the app and/or by a technician) and this is the first time you are using the app, be sure your mobile phone is connected to a WiFi network and tap Get Started to set up the network with the app.
  3. Connect the app to the root device.
    • Follow the instructions to select and scan the QR code on the root device. The root device is connected to modem. If you do not wish to use the camera or your device does not have a QR code, follow the steps to manually enter the information. 
  4. Guided setup instructions:
    • After identifying the root device with the app, you will then see guided setup instructions that show you how to connect your device to the network.
    • Go to mobile Wi-Fi settings and connect to the Nokia WiFi network. The default password has been copied to your clipboard. Tap Join.
    • Tap I’m connected.
    • After setup is completed, the app starts looking for and connecting to the root device.
    • After the root device is found, accept the permission to use Bluetooth.
  5. Tap Ok, I understand to use your location. Go to the next step.
    • If you do not wish to use your location, tap Continue without location. Without location permission, the app will not be able to connect automatically to your network and network information will not be accurate.
  6. Type the Subscriber ID and tap Next. The app starts the activation of your device.
  7. After successful activation, you will be able to see the cell towers on your phone to ensure you have good position for your device. Tap Next.
  8. Tap Ok, I understand to allow your camera access. Accept the permission to use your camera and access the motion and orientation. Go to the next step.
    • If you do not wish to use your camera, tap Continue without camera. Your connection will be established. Tap Next. Go to step 13.
    • If the connection is not good, tap Reposition gateway and follow the steps to reposition the device.
  9. Hold you phone as if you are taking a picture and look for blue markers to see the cell towers. Tap Next.
  10. Accept the permission to access the camera and look for the cell towers in blue and search for an optimal direction. You will see the cell towers in blue. When you are facing the cells, the white circle will be over them. Place your device by a window that is facing a cell tower. Tap Done.
  11. After your device is positioned, plug it and power on the device. Tap Next.
    • If needed, tap Positioning tips to see the tips on how to position the device.
  12. The app will need a couple minutes to connect and "prepare" your device. Tap Next. Go to the next step.
    • If the connection is not great, tap Reposition gateway and follow the steps to reposition the device.
  13. Tap Next. You will then be asked to create an account. (Some instances of the app do not include account creation, depending on which ISP you have.) Account creation might also include an option to enable two-factor authentication (ISP dependent).
  14. You will then be given the option to rename your Wi-Fi point or add additional Beacons to extend your network. If you would like to add additional Beacons at this time, tap Add another Wi-Fi Point (this can also be done later). You're done! You have the option to give your network a custom name and / or password at this point or can do it at any time with the mobile app. Tap Finish.

Notes:

  • Some instances of Nokia WiFi do not include account setup (registration) (this varies bases on your internet provider). In these cases, to sign into the mobile app, the credentials on the bottom of the root Beacon should be used.
  • Each home network can only have one account (email address) linked to it.
  • A second home network can be setup using the same mobile app installation, but you will need to log out of one network and log in to the second network. A different email address needs to be used to create the second account.