Error screen: Network connection error

You may encounter the Network connection error message when the mobile device connected to the WiFi network [Nokia WiFi/third party WiFi/mobile data] is not able to communicate to the Nokia WiFi Cloud Controller (NWCC) because:

  • There is no active internet connection.
  • NWCC does not respond, and the connection gets timed out.

Also, when you have added the device you are using to Family Profiles and added a Bedtime or Schedule and the internet is currently blocked and you will see this error screen.

If you have already set up a Nokia WiFi network and you see this message, your device may not be connected to the internet.

  • Enable internet connection in your mobile device.
  • Tap Try Again.