Before you start, be sure that:
- You are using supported hardware - see hardware compatibility
- You have access to an existing wireless network through an internet-connected modem or router.
- You have a Nokia WiFi supported device with its power cable and an Ethernet cable.
- A smartphone running the Nokia WiFi app is connected to your existing wireless network.
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You have an active SIM card available. If you wish to use the Cellular connection method for your FastMile 5G Gateway, insert the SIM card in the SIM card slot provided below and wait for the LED indicator at the top of the device to turn green.
Note: FastMile 5G Gateway provides Cellular and Ethernet WAN connections.
Important: If you have an existing router or modem/router combo you will need to disconnect your existing router (or turn off the router function on your modem/router combo) to avoid issues with 'double-NAT'.
Setting up your network
- Open the Nokia WiFi app on your phone.
- Accept permission for “Nokia WiFi” to find and connect to devices on your local network.
- Accept permission to receive notifications regarding alerts, sounds and icon badges.
- Tap Get Started.
- If the network is already setup (without using the app and/or by a technician) and this is the first time you are using the app, be sure your mobile phone is connected to a WiFi network and tap Get Started to set up the network with the app.
- Connect the app to the root device.
- Follow the instructions to select and scan the QR code on the root device. The root device is connected to modem. If you do not wish to use the camera or your device does not have a QR code, follow the steps to manually enter the information.
- Guided setup instructions:
- After identifying the root device with the app, you will then see guided setup instructions that show you how to connect your device to the network.
- Go to mobile WiFi settings and connect to the Nokia WiFi network. The default password has been copied to your clipboard. Tap Join.
- Tap I’m connected.
- After setup is completed, the app starts looking for and connecting to the root device. If the WAN is Ethernet, proceed to step 13.
- After the root device is found, accept the permission to use Bluetooth.
- Tap Ok, I understand to use your location. Go to the next step.
- If you do not wish to use your location, tap Continue without location. Without location permission, the app will not be able to connect automatically to your network and network information will not be accurate.
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Type your Subscriber ID and tap Next. The app starts the activation of your device.
- You can get your subscriber ID from your internet provider.
- After successful activation, you will be able to see the cell towers on your phone to ensure you have good position for your device. Tap Next.
- Accept the permission to use your camera and access the motion and orientation. Hold you phone as if you are taking a picture and look for blue markers to see the cell towers. Tap Next.
- Accept the permission to access the camera and look for the cell towers in blue and search for an optimal direction. You will see the cell towers in blue. When you are facing the cells, the white circle will be over them. Place your device by a window that is facing a cell tower. Tap Done.
- After your device is positioned, plug it and power on the device. Tap Next.
- If needed, tap Positioning tips to see the tips on how to position the device.
- Connecting to your 5G Gateway:
- Go to mobile WiFi settings and connect to the Nokia WiFi network. The default password has been copied to your clipboard. Tap Join.
- Tap I’m connected.
- The app will need a couple minutes to connect and "prepare" your device. Tap Next.
- If the connection is not great, tap Reposition gateway and follow the steps to reposition the device.
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If the location is good, the device automatically gets connected to the network.
Note: If you place your device in the tested location, you should get good signal strength for your cellular connection to activate your device.
- You will be given the option to rename your WiFi point or add additional Beacons to extend your network. If you would like to add additional Beacons at this time, tap Add WiFi point (this can also be done later).
- If your Beacon is not listed, tap WiFi points not listed? and follow the steps to find your root Beacon device.
- Tap Next. You're done! You have an option to give your network a custom name and password at this point or do it at any time with the mobile app. Tap Finish.
Notes:
- Some instances of Nokia WiFi do not include setting up a Nokia WiFi account (this varies bases on your internet provider). In these cases, to sign into the mobile app, the credentials on the bottom of the root Beacon should be used.
- Each home network can only have one account (email address) linked to it.
- A second home network can be setup using the same mobile app installation, but you will need to log out of one network and log in to the second network. A different email address needs to be used to create the second account.