In the mobile app tap the help icon
at the top right corner of the screen to see the help menu.
Some of the following support options may be available (depending on your internet provider):
If you don't see the options below in your mobile app then contact your provider directly for support.
- Tap Nokia WiFi help center to view help articles related to the Nokia WiFi mobile app.
- Tap Email support to send an email to the support team.
- Tap Call support to make a phone call
- Tap Operator online support to view services provider specific support pages.
- Tap Share logs and select one of the following options:
- Share logs: Select how you would like to share the logs. For example, text message, email, or any other available option.
- Clear logs: Clear the Nokia WiFi Mobile App logs for your account.
- Tap Setup new network to setup your route Beacon / ONT device and follow the instructions in the next screen.
Note: If you purchased your Nokia WiFi Beacons / ONTs from your internet service provider, you can contact them directly for support and chat options may not be available. Menu items may be different depending on your internet provider.
Note: The time displayed in the Nokia WiFi Mobile App is based on your local time zone.