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General

  • Device names showing up as numbers (MAC addresses)?
  • How to tell if a problem accessing the internet is an issue with the Wi-Fi point (router) or the internet?
  • Laptop not seeing your network (SSID)?
  • Problems with printers not being reachable on the network
  • Not getting account verification email?
  • How to I change the name of a Beacon?
  • Replace the root device in your Nokia WiFi network
  • Issues with random MAC addresses (Android 10 & iOS 14)
  • Logging into the web GUI
  • Firmware not upgrading
  • How to enable separate SSIDs for 5GHz and 2.4GHz
  • Remove a Beacon from your network
  • How do I disable an SSID in the web GUI?
  • Sign in with admin credentials
  • Password reset for Nokia WiFi accounts
  • Factory reset a Nokia WiFi device
  • Nokia WiFi deployment scenarios
  • Supported Ethernet cables
  • Device names when using Ethernet switches
  • Topology configurations to avoid when using an Ethernet switch
  • Help and Support
  • How to collect mobile app logs for troubleshooting
  • How to change the encryption mode of the root Beacon
  • How to change the WiFi channel

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