Factory reset a Nokia WiFi device

Factory Reset
A
 factory reset erases all your current device settings and returns your Nokia WiFi device to its "out-of-box" state. There are two main reasons why you may need to perform a factory reset:  

  1. Reinstalling your Nokia WiFi network in a new location.  
  2. Replacing your root Beacon.
  3. An error during setup resulting in an incomplete device configuration. 

You may also be advised to reset the device by your service provider or Nokia Care Agent. 

Starhub Customers 
If you are using the new mobile app version 2.2003xx.xx (the version number can be found in the about page):
- After factory reset you will temporarily not be able to create a new account. We are working to fix this.
- You will be able to login while on your local Nokia WiFi network with the admin username and password that is printed on the sticker on the bottom of your root device.
- We are sorry for this inconvenience.


Important 
Factory resetting any single Nokia WiFi device in your network means that ALL your devices must be reset. You must always start with the device acting as your root device, then reset any extender devices, otherwise you will have a wireless network with incomplete or mismatched configuration data.  

How to Factory Reset your Beacons
O
n the back of each Nokia WiFi Beacon there is a small recessed Reset button. 

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With the Beacon powered-on, use a paper clip or SIM tray removal tool to press and hold the Reset button for approximately 10 seconds, until the LED flashes red (at least twice).  

After the factory reset has been completed the LED will:

  1. Turn solid white, which indicates the Beacon has entered the boot-up phase. 
  2. Flash yellow, indicating the Beacon has been factory reset and is ready for configuration.  

Repeat this process for the remaining Beacons.

Once all Beacons are factory reset, refer to one of the Setup your Nokia WiFi section to setup your device(s).  

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